Unhappy Paths

List of unhappy paths during the enrollment journey through our SDK.

Attempting to enroll card that is already enrolled but not verified

For Fingerprint Step:

The Web-SDK will prompt the user for card details and resume the verification process from the fingerprint step.

For Challenge Step

The Web-SDK will prompt the user for card details and resume the verification process from the challenge step.

For Long wait time (1+ hour)

The Web-SDK will prompt the user for card details and start a new verification process.

Attempting to enroll a new card

Internal Error

The Web-SDK will display an error page with the title "Something went wrong". The user can attempt to enroll the card again.

Card not supported (Stolen Card)

When a Stolen card was used for enrollment, the Web-SDK will display an error page with the title "Something went wrong". While the user can attempt to enroll the card again, all subsequent attempts will fail.


What’s Next

To understand more about the errors you may encounter in utilising the SDK, see our errors page.