Unhappy Paths

List of unhappy paths during the enrollment journey through our SDK.

Attempting to enroll card that is already enrolled but not verified

For Fingerprint Step:

The Web-SDK will prompt the user for card details and resume the verification process from the fingerprint step.

For Challenge Step

The Web-SDK will prompt the user for card details and resume the verification process from the challenge step.

For Long wait time (1+ hour)

The Web-SDK will prompt the user for card details and start a new verification process.

Attempting to enroll a new card

Internal Error

The Web-SDK will display an error page with the title "Card enrollment failed". The user can attempt to enroll the card again.

Card not supported (Stolen Card)

When a Stolen card was used for enrollment, the Web-SDK will display an error page with the title "Card enrollment failed". While the user can attempt to enroll the card again, all subsequent attempts will fail.